Returns & Refunds Information

You can access Isabella West's full Online Shop Terms and Conditions here.

Contact Us: hello@isabellawest.com.au

Part A       For When You Buy Products… 

6. CHANGES TO YOUR ORDER

6.1 CANCELLATION BY US

We reserve the right to cancel your order for any reason, and will notify you of this as soon as possible. Where payment has already been debited, the full amount will be credited back to your original method of payment.

6.2. CANCELLATION BY YOU

You may cancel your Order up to the time that we confirm your Order in writing to you. Once we confirm your Order, your Order is binding and cannot be changed by you. However, our refunds and exchanges process in clause 6.3 may apply.

6.3 RETURNS AND EXCHANGES

(a) Due to the nature of the Products, we do not offer change of mind returns on Products or gift cards. This includes if you mistakenly purchase the wrong Product or gift card.

(b) We will provide a full refund of the price paid for a Product if we determine that:

(i) a Product you have ordered was not received by you solely due to failure by us;

(ii) a Product provided to you was not substantially the same as the Product you ordered as displayed on our Website (subject to reasonable variation as a result of screen display, colour and brightness, and image quality); or

(ii) a Product is faulty, in accordance with clause 6.3(c).

(c) (Faulty products) The following process applies to any Product you believe to be faulty.

(i) If you believe your Product is faulty, please contact us using the details provided on our Website with a full description of the fault (including images).

(ii) If we determine that your Product may be faulty, we will request that you send the Product back to us at your cost within 14 days of our request for further inspection, including any manuals, documentation or registration shipped with the Product. We recommend sending products back via a tracked shipping service. We reserve the right to further inspection before deeming a Product faulty.

(iii) If we determine in our reasonable opinion that the Product is not faulty, or is faulty due to fair wear and tear, misuse, failure to use in accordance with the manufacturer's instructions, or failure to take reasonable care, we will refuse your return and send the Product back to you at your cost.

(iv) If we determine that the Product is faulty, you will be credited the full amount paid (including shipping costs) and you may request a refund, exchange or store credit. All refunds will be credited back to your original method of payment unless you request otherwise and we approve this request.

(v) If you fail to comply with the provisions of this clause 6 in respect of a faulty Product, we may, in our absolute discretion, issue only a partial refund or no refund in respect of the faulty Product.

(vi) Nothing in this clause 6 is intended to limit or otherwise affect the operation of any manufacturers' warranties which you may be entitled to or any of your rights which cannot be excluded under applicable law.

 

FAQs

Yes. Clients must be a minimum of 18 years or older to receive a reading with Isabella West.

Isabella has developed a unique style of reading where you are shown a divine pathway to take and this may not be the current pathway you are on. It is up to you to help bring this divine pathway to fruition if you wish. As Isabella guides you through the process she shares tools and tips to assist you along your journey. Isabella may give you general timelines however does not give specific timeframes, as the future is all potential and time can be dependent on many things including you, as each individual has free will alongside the universes natural flow and ebb of life also known as divine timing.

Please Note: the below questions may better answer this query for you as well in regards to Isabella's style of reading.

Yes. Isabella uses cards as a divination tool within her readings. She lays out a spread as the core and then manoeuvres her way through the cards by channelling direct guidance, therefor connecting the dots on journey and bringing the reading full circle. She uses a mixture of oracle, angel and tarot cards. Isabella chooses intuitively which deck she will use for each individual.

No. Whilst Isabella encourages that you keep your topic or specific question in mind, she asks that you please respect the style of readings that she provides. Isabella provides you with an overview spread that focuses on a divine pathway for you to take which may not be the pathway that you are on. Your questions and/or topics are usually covered within the reading however in a way that you may not necessarily expect. It's important to keep an open mind and heart as divine guidance reveals to you what you need to know and not necessarily what you want to hear. As Isabella manoeuvres through the spread she connects the dots, uncovering hidden influences and attributes contributing to situations at hand. In the final minutes of the reading then Isabella opens up the space to check in with you to see if you have any remaining questions or need any further clarity to summarise the reading. If you are looking to ask questions such as "will they text me back" and you're wanting a definitive answer to that question you would benefit from a more so predictive style of psychic reader, which Isabella is not.

Please Note: 20 Minute Readings are a Quick Overview, 30 Minute Readings are a Standard Overview with only a few minutes to check in at the end. 45 Minute and 1 Hour Readings provide a Comprehensive Overview with a descent amount of time to check in where you can delve into any further questions.

Isabella connects in with your soul and akashic records that hold your past, present and potential futures. Isabella has a strong connection with the divine which is present during the reading however Isabella's main focus is showing you a divine pathway to take moving forward and how you can bring that to fruition. Angels are generally shared within Isabella's reading such as guardian angels and how to utilise them in your life and along your journey. She may receive direct communication from spirits like angels, occasionally loved ones, pets and other spirit guides.. but only if they are showing up as a direct Guide for you.

Please Note: Isabella does not currently service readings that solely focus on mediumship for the purpose of connecting with passed over loved ones, however it may be an added bonus that may arise in your reading depending on each unique individual.

20 Minute Readings are a quick and enlightening overview! Offering an entry level price point and faster timeframe for people on the go!

30 Minute Readings are a Standard Psychic Reading that offers you a powerful overview. Isabella will check in with you in the last few minutes to see if you need any further clarity or have any last minute questions.

45 Minute & 1 Hour Readings offer a Comprehensive Overview and the opportunity to really delve deeper into anything already spoken about or take a look at any other questions or topics. Choosing between the two is dependent on how much time you feel you really need to cover everything you're seeking.

PAY ONLINE

Pay online with any major debit or credit card using Square or Paypal.

PAY IN-PERSON

Cash. Tap or Insert any major debit or credit card with Square Reader. Afterpay is available in-store only.

Please Note: Isabella does not accept direct bank transfers. Upfront payment is required to secure your booking.