PRIVACY POLICY

Isabella West Pty Ltd
ACN 650 036 383

PRIVACY POLICY

  1. INTRODUCTION
This document sets out the privacy policy of Isabella West Pty Ltd ACN 650 036 383 (referred to in this privacy policy as ‘we’, ‘us’, or ‘our’).
We take our privacy obligations seriously and we’ve created this privacy policy to explain how we store, maintain, use and disclose personal information.
By providing personal information to us, you consent to our storage, maintenance, use and disclosing of personal information in accordance with this privacy policy.
We may change this privacy policy from time to time by posting an updated copy on our website and we encourage you to check our website regularly to ensure that you are aware of our most current privacy policy.
2. TYPES OF PERSONAL INFORMATION WE COLLECT
    The personal information we collect may include the following:
    (a) name;
    (b) mailing or street address;
    (c) email address;
    (d) social media information;
    (e) telephone number and other contact details; 
    (f) age;
    (g) date of birth;
    (h) credit card or other payment information;
    (i) information about your business or personal circumstance;
    (j) information in connection with client surveys, questionnaires and promotions;
    (k) your device identity and type, I.P. address, geo-location information, page view statistics, advertising data and standard web log information; 
    (l) information about third parties; and
    (m) any other information provided by you to us via our website or our online presence, or otherwise required by us or provided by you.
    3. HOW WE COLLECT PERSONAL INFORMATION
    We may collect personal information either directly from you, or from third parties, including where you: 
    (a) contact us through our website;
    (b) receive goods or services from us;
    (c) submit any of our online sign up forms;
    (d) communicate with us via email, telephone, SMS, social applications (such as LinkedIn, Facebook or Twitter) or otherwise;
    (e) interact with our website, social applications, services, content and advertising; and
    (f) invest in our business or enquire as to a potential purchase in our business.
    We may also collect personal information from you when you use or access our website or our social media pages. This may be done through use of web analytics tools, ‘cookies’ or other similar tracking technologies that allow us to track and analyse your website usage. Cookies are small files that store information on your computer, mobile phone or other device and enable and allow the creator of the cookie to identify when you visit different websites. If you do not wish information to be stored as a cookie, you can disable cookies in your web browser.
    We may use Google Analytics to collect and process data, including when you use third party websites or apps. To find out more see How Google uses data when you use our partners’ sites or apps.
    We may use Meta to collect and process data, including when you use third party websites or apps. To find out more see How Meta uses data when you use our partners’ sites or apps.
    4. USE OF YOUR PERSONAL INFORMATION
      We collect and use personal information for the following purposes:
      (a) to provide goods, services or information to you;
      (b) for record keeping and administrative purposes;
      (c) to provide information about you to our contractors, employees, consultants, agents or other third parties for the purpose of providing goods or services to you;
      (d) to improve and optimise our service offering and customer experience;
      (e) to comply with our legal obligations, resolve disputes or enforce our agreements with third parties;
      (f) to send you marketing and promotional messages and other information that may be of interest to you and for the purpose of direct marketing (in accordance with the Spam Act). In this regard, we may use email, SMS, social media or mail to send you direct marketing communications. You can opt out of receiving marketing materials from us by using the opt-out facility provided (e.g. an unsubscribe link);
      (g) to send you administrative messages, reminders, notices, updates, security alerts, and other information requested by you; and
      (h) to consider an application of employment from you.
      We may disclose your personal information to cloud-providers, contractors and other third parties located inside or outside of Australia. If we do so, we will take reasonable steps to ensure that any overseas recipient deals with such personal information in a manner consistent with how we deal with it.
      1. SECURITY

      We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measures to protect these systems. However, we cannot guarantee the security of your personal information.

      1. LINKS
      Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.
      1. REQUESTING ACCESS OR CORRECTING YOUR PERSONAL INFORMATION
      If you wish to request access to the personal information we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.
      If you think that any personal information we hold about you is inaccurate, please contact us using the contact details set out below and we will take reasonable steps to ensure that it is corrected.
      1. COMPLAINTS
      If you wish to complain about how we handle your personal information held by us, please contact us using the details set out below including your name and contact details. We will investigate your complaint promptly and respond to you within a reasonable timeframe.
      1. CONTACT US
      For further information about our privacy policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below:
      Name: Isabella West-Duce
      Our privacy policy was last updated on 21 November 2023.

      FAQs

      Yes. Clients must be a minimum of 18 years or older to receive a reading with Isabella West.

      Isabella has developed a unique style of reading where you are shown a divine pathway to take and this may not be the current pathway you are on. It is up to you to help bring this divine pathway to fruition if you wish. As Isabella guides you through the process she shares tools and tips to assist you along your journey. Isabella may give you general timelines however does not give specific timeframes, as the future is all potential and time can be dependent on many things including you, as each individual has free will alongside the universes natural flow and ebb of life also known as divine timing.

      Please Note: the below questions may better answer this query for you as well in regards to Isabella's style of reading.

      Yes. Isabella uses cards as a divination tool within her readings. She lays out a spread as the core and then manoeuvres her way through the cards by channelling direct guidance, therefor connecting the dots on journey and bringing the reading full circle. She uses a mixture of oracle, angel and tarot cards. Isabella chooses intuitively which deck she will use for each individual.

      No. Whilst Isabella encourages that you keep your topic or specific question in mind, she asks that you please respect the style of readings that she provides. Isabella provides you with an overview spread that focuses on a divine pathway for you to take which may not be the pathway that you are on. Your questions and/or topics are usually covered within the reading however in a way that you may not necessarily expect. It's important to keep an open mind and heart as divine guidance reveals to you what you need to know and not necessarily what you want to hear. As Isabella manoeuvres through the spread she connects the dots, uncovering hidden influences and attributes contributing to situations at hand. In the final minutes of the reading then Isabella opens up the space to check in with you to see if you have any remaining questions or need any further clarity to summarise the reading. If you are looking to ask questions such as "will they text me back" and you're wanting a definitive answer to that question you would benefit from a more so predictive style of psychic reader, which Isabella is not.

      Please Note: 20 Minute Readings are a Quick Overview, 30 Minute Readings are a Standard Overview with only a few minutes to check in at the end. 45 Minute and 1 Hour Readings provide a Comprehensive Overview with a descent amount of time to check in where you can delve into any further questions.

      Isabella connects in with your soul and akashic records that hold your past, present and potential futures. Isabella has a strong connection with the divine which is present during the reading however Isabella's main focus is showing you a divine pathway to take moving forward and how you can bring that to fruition. Angels are generally shared within Isabella's reading such as guardian angels and how to utilise them in your life and along your journey. She may receive direct communication from spirits like angels, occasionally loved ones, pets and other spirit guides.. but only if they are showing up as a direct Guide for you.

      Please Note: Isabella does not currently service readings that solely focus on mediumship for the purpose of connecting with passed over loved ones, however it may be an added bonus that may arise in your reading depending on each unique individual.

      20 Minute Readings are a quick and enlightening overview! Offering an entry level price point and faster timeframe for people on the go!

      30 Minute Readings are a Standard Psychic Reading that offers you a powerful overview. Isabella will check in with you in the last few minutes to see if you need any further clarity or have any last minute questions.

      45 Minute & 1 Hour Readings offer a Comprehensive Overview and the opportunity to really delve deeper into anything already spoken about or take a look at any other questions or topics. Choosing between the two is dependent on how much time you feel you really need to cover everything you're seeking.

      PAY ONLINE

      Pay online with any major debit or credit card using Square or Paypal.

      PAY IN-PERSON

      Cash. Tap or Insert any major debit or credit card with Square Reader. Afterpay is available in-store only.

      Please Note: Isabella does not accept direct bank transfers. Upfront payment is required to secure your booking.